Home to Treatment FAQs

What is the Home to Treatment service

Our Home to Treatment service aims to reduce the financial and emotional burden of cancer by providing transport to service users who are facing hardship in accessing their treatment. These hardships may include:

  • Financial hardship
  • Limited family and social support
  • Inability to self-drive
  • Inability to access public or community transport

The service transports eligible service users between their home and treatment facility within the designated service area.

Where is the service available

The service is currently available in the following locations

  • Brisbane
  • Cairns
  • Rockhampton
  • Townsville

For more information on the designated service areas please refer to the Home to Treatment Guidelines.

Who is eligible to use the service

To use the service, the service user must:

  • Have a cancer diagnosis
  • Be receiving active treatment or attending a medical appointment related to their diagnosis
  • Live within the designated service area
  • Agree to adhere to Cancer Council Queensland’s policies and guidelines
  • Be facing hardship in accessing treatment
  • Be physically independent, able to walk and get into and out of a vehicle unassisted. Where a service user uses a mobility aid, this must be collapsible
  • Be well enough to travel and not require medical supervision
  • Require travel within service hours, depending on travel distances and times

How do service users access the service

To access the Home to Treatment service, all service users must be referred by a health professional in their treatment team.

Once referred to the service, the service users will receive a call from the Cancer Council 13 11 20 Information and Support Service to complete a support assessment and to discuss the service and their transport needs. At the time of the call, service users will be provided with the Home to Treatment Service telephone number in their area to make a booking.

How do health professionals refer to the service

To refer to the service, health professionals must:

  • Assess the service user as eligible for the Home to Treatment service
  • Determine that the service is suitable and will meet the service user’s needs
  • Obtain the service users consent before referring to the service
  • Go online at www.cancerqld.org.au and submit a Home to Treatment Referral Form

Can a service user call to make their own booking

Yes, once our 13 11 20 Information and Support Service team have completed a support assessment, the service user will be provided with the Home to Treatment Service telephone number to make their own booking. These telephone numbers are:

  • Brisbane – 3634 5217
  • Cairns – 4047 5555
  • Rockhampton – 4932 8666
  • Townsville – 4796 8407
  • All enquiries – 13 11 20

If a service user lives outside the designated service area, can they still access the Home to Treatment Service

Currently the Home to Treatment service is available in the designated service areas. Other requests outside these areas may be considered on a case by case basis and are subject to service capacity.

Can a carer travel with the service user

Yes, a carer may accompany a service user to support them in accessing their treatment, however this cannot be guaranteed.

What days and hours does the service operate

The service operates 9am to 4:30pm Monday to Friday. Bookings may be made between these hours based on distances and times needed for travel.

What if the service user needs to change or cancel a booking

A service user can call their local Home to Treatment Service phone number during business hours 8:30am to 5pm Monday to Friday to change or cancel an existing booking.

Voicemail is available for afterhours calls. Messages will be actioned within 1 business day. Afterhours calls will be returned during business hours.

Does referral guarantee a booking

Bookings are essential. Bookings are accepted on a first come first serve basis and cannot be guaranteed.

Service users are advised to have an alternative transport option in case the service is at capacity, there are service disruptions or there are appointment delays.

Service capacity is subject to demand, volunteer and vehicle availability, and travel distance and times.

What is the latest time a booking can be made

Bookings can be made until 3pm the business day before travel is required. Bookings are subject to volunteer and vehicle availability.

Cost of service

There is no cost for service users to use the Home to Treatment Service

We acknowledge the support of those who have generously donated to Cancer Council Queensland